Shipping Policy

Last Updated: {7 Dec 2025}

Thank you for shopping with PeakHills, a brand of Avinashi Traders.
This Shipping Policy explains the delivery process, timelines, charges, and responsibilities related to your order.

1. Company Details

Business Name: Avinashi Traders
Brand Name: PeakHills
Owner: Ganesh Kumar
GSTIN: 07HAXPM6264G1ZX
Address:
Floor No. First Floor, House No.1008, Block I,
JJ Colony, Mangol Puri, North West Delhi,
New Delhi – 110083
Email: peakhillsindia@gmail.com
Phone/WhatsApp: 9310407228

2. Delivery Coverage (PAN India)

We deliver across all serviceable PIN codes in India through trusted logistics partners such as:

• Delhivery
• Xpressbees
• Bluedart
• India Post
• DTDC
• Shiprocket Network Couriers

If your PIN code is unserviceable, our team will contact you immediately.

3. Order Processing Time

Once an order is placed:

✔ Orders are processed within 24 hours
✔ Orders placed before 1 PM are usually dispatched the same day
✔ No shipping on Sundays or national holidays

4. Estimated Delivery Time

Delivery timelines (after dispatch):

📍 Metro Cities: 2–4 business days
📍 Tier 1 & Tier 2 Cities: 3–5 business days
📍 Remote / Rural Areas: 5–7 business days

Delays may occur due to weather, festivals, strikes, courier delays, or operational issues beyond our control.

5. Shipping Charges

• Shipping charges (if any) are displayed at checkout.
• We may offer Free Shipping during promotional events or minimum cart value offers.

6. Order Tracking

Once your order is dispatched:

✔ You will receive an SMS / WhatsApp message
✔ You will receive a tracking link
✔ You can check real-time status anytime

For help, message us on WhatsApp: 9310407228

7. Packaging Safety

All PeakHills products are packed using:

• Airtight, food-safe packaging
• Tamper-proof sealing
• Quality-checked cartons

We ensure the spices reach you fresh, safe, and hygienic.

8. Delayed or Lost Shipments

If a shipment is delayed or lost due to courier issues:

• We will coordinate directly with the courier partner
• We may resend the product or initiate a refund as needed
• A claim may take 3–7 business days to process

9. Incorrect Shipping Information

If a customer provides an incorrect:

• Address
• Phone number
• PIN code

And the order is returned or undelivered:

➡ Re-shipping charges may apply.

PeakHills is not responsible for delays caused by incorrect details.

10. Damaged, Leaked, or Tampered Packages

If your parcel arrives damaged:

You MUST inform us within 48 hours with pictures/video.

We will arrange:

✔ Replacement
or
✔ Refund

as per our Refund & Return Policy.

11. Cash on Delivery (COD) Orders

COD availability depends on your PIN code.

For COD orders:

• Courier may call before delivery
• Exact cash amount is required
• Repeated COD returns may lead to blocking COD option for that customer

12. International Shipping

Currently, we do not offer international deliveries.
Only domestic (India) orders are accepted.

13. Contact Us

For shipping-related queries, contact:

📩 Email: peakhillsindia@gmail.com
📞 WhatsApp/Phone: 9310407228
🏢 Address: Mangol Puri, North West Delhi – 110083