Refund & Return Policy

Last Updated: {{आज की तारीख}}

Thank you for shopping with PeakHills, a brand of Avinashi Traders.
We take great pride in offering premium, handpicked, Himalayan spices carefully packed for freshness and quality.

Since our products fall under food and consumable goods, returns are handled carefully to maintain hygiene and safety.

कृपया नीचे हमारी official return, replacement और refund terms पढ़ें।

1. Company Details

Business Name: Avinashi Traders
Brand Name: PeakHills
Owner: Ganesh Kumar
GSTIN: 07HAXPM6264G1ZX
Address:
Floor No. First Floor, House No.1008, Block I,
JJ Colony, Mangol Puri, North West Delhi,
New Delhi – 110083
Email: peakhillsindia@gmail.com
Phone/WhatsApp: 9310407228

2. Products Eligible for Replacement

We offer replacement (NOT return) only in the following cases:

✔ Wrong item received
✔ Damaged product
✔ Tampered or leaked package
✔ Manufacturing defect
✔ Missing items in the package

In these cases, we will send you a fresh replacement, FREE of cost.

3. Time Limit for Replacement Request

You MUST raise a replacement request within:

⏳ 48 hours of delivery

After 48 hours, no claims can be accepted due to food-safety reasons.

4. Proof Required

To process your claim quickly, we require:

📸 Clear photos of:

• Product
• Outer box
• Shipping label
• Damaged/leaked area (if any)

📹 A short video is helpful but not mandatory.

Send your proof to:
👉 WhatsApp: 9310407228
👉 Email: peakhillsindia@gmail.com

5. Situations NOT Eligible for Return/Refund

To maintain hygiene, these situations are not eligible:

❌ Product opened/used
❌ Product consumed partly
❌ Customer changed mind
❌ Customer doesn’t like taste or smell (as spices vary by region)
❌ Minor packaging dents (non-damage)
❌ Delay caused by courier (beyond our control)

PeakHills ensures highest quality, but variations in colour, texture, aroma are natural in handmade spices and not a defect.

6. Refund Policies

Refunds are issued ONLY in cases where:

✔ Replacement product is out of stock
✔ Courier confirms “lost shipment”
✔ Double payment made by customer
✔ Order cancelled BEFORE dispatch

Refund Method:

• UPI / Bank transfer / original payment mode

Refund Timeline:
🕒 5–7 business days

7. Cancellation Before Dispatch

You may cancel your order before dispatch only.

After dispatch, cancellations are not possible.
COD orders refusing delivery may result in blocking COD option for future orders.

8. Return Shipping

Since food products cannot be reused:

🚫 We do not accept returns back to warehouse.

Only replacement is provided if eligible.

9. Damaged Delivery from Courier

If the courier delivers a visibly damaged package:

• Please take a photo/video immediately
• Reject the parcel if possible
• Contact us on WhatsApp immediately

We will issue a replacement.

10. Wrong Address Issues

If the customer provides incorrect:

• Address
• Phone number
• PIN code

➡ Re-delivery charges may apply.
PeakHills is not responsible for delays caused by customer error.

11. FSSAI & Food Safety Compliance

As per FSSAI hygiene standards, any opened food product cannot be returned.

This ensures safety for all consumers.

12. Contact for Refund/Return Support

If you need any help, contact us:

📩 Email: peakhillsindia@gmail.com
📞 WhatsApp/Phone: 9310407228
🏢 Address: Mangol Puri, North West Delhi – 110083

Our support team is available Monday–Saturday (10 AM – 7 PM).